Eco Alternative (ABN 48 488 245 415) · Version 1.0 · Last updated: 8 March 2026
Download PDFEco Alternative ("we", "us", "our") values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, create an account, or purchase our products.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We also adopt best-practice standards consistent with international privacy frameworks (including GDPR and CCPA) to support visitors from outside Australia.
By using our website or providing personal information to us, you agree to this Privacy Policy.
This Policy applies to:
We collect personal information when it is reasonably necessary for our business operations or as required by law.
Through cookies, analytics tools, and your device, we may collect: IP address, browser type and version, device identifiers, pages viewed and user interactions, session duration and referrer URLs, and general geographic location (non-precise).
Products purchased, order history, pricing tier (Retail, Trade, Legacy), payment confirmations, and partial card identifiers from Stripe or Live Payments. We never receive or store full credit card numbers.
Emails and messages sent to us, support enquiries, and feedback or survey submissions.
Where new features are introduced that involve additional data collection or processing, this Policy will be updated accordingly. We will not collect new categories of personal information without first updating this Policy.
We collect information via: account creation, online checkout processes, contact forms and email communications, customer support interactions, cookies and analytics, social media interactions, and third-party integrations (payment, shipping, email delivery).
Where lawful and practical, you may choose to remain anonymous. However, most transactions cannot be completed without identifying information.
Sending newsletters or promotional content (with your consent), audience segmentation and performance insights, and transactional email communications (via SendGrid). You may opt out of marketing communications at any time.
For visitors subject to GDPR-like regulations, we rely on: performance of a contract, legitimate interests (e.g., security, analytics), consent (e.g., marketing emails), and compliance with legal obligations. We apply these principles globally where appropriate.
We use cookies and similar technologies to enable essential website features, analyse site traffic and performance, improve user experience, and support advertising or remarketing. You may disable cookies through your browser settings, noting that some features may not function correctly.
We only disclose personal information where necessary to operate our business, provide our products and services, or where permitted or required by law.
We share necessary payment information with trusted payment processors including Stripe and Live Payments.
We use third-party communication providers including SendGrid (transactional emails) and Mailchimp or similar platforms (future marketing communications).
We use analytics tools including Google Analytics and industry-standard website performance and monitoring tools.
To fulfil orders, we share relevant delivery information with shipping and logistics providers, including courier companies, freight providers, and Civic Transport (civic.com.au). These providers only receive the information necessary to complete the delivery.
Our website is hosted on the Emergent platform and may rely on associated cloud infrastructure providers. As a result, some data may be stored or processed on servers located outside Australia.
We may disclose personal information where required or permitted by law, including to law enforcement agencies, government authorities, and professional advisers.
We do not sell personal information.
Some of our third-party service providers operate globally. As a result, your personal information may be transferred to or stored in countries outside Australia. We take reasonable steps to ensure any international disclosures comply with the Australian Privacy Principles.
We use appropriate technical and organisational measures to safeguard your information, including SSL/HTTPS encryption, secure servers and infrastructure, restricted internal access, regular monitoring and updates, and industry-standard data protection practices. No online system is guaranteed to be completely secure, but we take reasonable steps to protect the information we hold.
We retain personal information for as long as necessary to provide services, to comply with legal, tax, and accounting obligations, and for internal record-keeping and operational purposes. Inactive accounts may be retained for a reasonable period unless a deletion request is made.
Depending on your location, you may have rights to:
To exercise these rights, contact us at info@ecoalternative.com.au.
Our website and services are not intended for individuals under 16. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us at info@ecoalternative.com.au.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and recommend reviewing their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised "Last updated" date. Continued use of our website following an update constitutes acceptance of the revised Policy. Where changes are material, we will notify registered users by email prior to the changes taking effect.
To exercise your rights under this Policy, or to submit a privacy enquiry, data access or correction request, or complaint, contact:
To escalate concerns, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.