Eco Alternative (ABN 48 488 245 415) · Version 1.0 · Last updated: 8 March 2026
Download PDFThese Terms and Conditions (Terms) govern access to and use of the Eco Alternative website and the purchase of products or services from Eco Alternative.
Eco Alternative operates as an Australian sole trader under ABN 48 488 245 415, trading as Eco Alternative (referred to in these Terms as we, us, or our).
Eco Alternative operates both as a supplier of compostable food-service packaging and related materials, and as a provider of sustainability and circular economy solutions, including consultation, certification and services designed to assist businesses in reducing waste and improving environmental outcomes.
By registering for an account, accessing this website, or placing an order with Eco Alternative, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree to these Terms, you must not use this website or place an order.
These Terms incorporate Eco Alternative's Shipping Policy, Returns and Refunds Policy and Privacy Policy, which together form part of the contractual framework governing purchases from Eco Alternative. In the event of any inconsistency between those documents and these Terms, these Terms prevail.
In these Terms, the following definitions apply:
Eco Alternative supplies physical goods including, but not limited to: compostable food-service packaging, shopfront stickers, and printed media and signage.
Eco Alternative operates primarily as a distributor of products supplied by manufacturers and authorised suppliers. As such, goods may be dispatched directly from manufacturer or supplier warehouses rather than from Eco Alternative premises.
All physical products purchased through the online store are supplied within Australia. International sales may be facilitated by special request and at Eco Alternative's discretion.
Eco Alternative may provide sustainability-related services including consultation, certification, and circular economy or waste-reduction solutions. Where services are provided, a separate written service agreement or statement of work will govern the engagement.
All prices displayed on the website are exclusive of GST unless otherwise stated. GST is calculated and added at checkout in accordance with Australian taxation legislation.
Eco Alternative makes reasonable efforts to ensure pricing accuracy. Where a pricing error is identified prior to dispatch, Eco Alternative reserves the right to correct the price and contact you to confirm the revised order. You will be given the option to proceed at the corrected price or cancel the order and receive a full refund.
All payments are processed securely through Stripe. By placing an order, you authorise Eco Alternative to charge the total amount (including GST and any applicable freight) to your nominated payment method.
Orders are subject to acceptance and product availability. Eco Alternative reserves the right to decline or cancel orders where necessary, including where a pricing error has occurred, supplier stock is unavailable, fraudulent or suspicious activity is suspected, or the ordering system has been misused or exploited.
Where an order is declined or cancelled, you will be notified promptly and any payment received will be refunded in full.
You are responsible for reviewing Sales Order confirmations and notifying Eco Alternative of any discrepancies promptly, and in any event within two Business Days of receipt.
Once an order has been processed, Eco Alternative will issue a Sales Order confirmation to the email address specified in the delivery address details.
Tax invoices are issued once all items within an order have been dispatched and will be sent to the email address specified in the billing address details.
Where a change to an order is required after placement, amendments may be handled through a revised Sales Order. Our commitment to fast shipping means orders are typically picked within one hour of placement. The following fees apply to order amendments:
All orders are processed promptly and Eco Alternative endeavours to have products shipped as quickly as possible. Customers should allow up to three (3) Business Days for delivery. To be eligible for next-Business-Day delivery, orders must be received no later than 12:30 pm Sydney time (AEST or AEDT).
Stock availability is verified after an order is placed. If any item is unavailable, Eco Alternative will contact you within one Business Day to discuss options.
Where goods are unavailable from the nearest warehouse, Eco Alternative may arrange fulfilment from an alternative location, including interstate, typically without additional charge.
Deliveries may be fulfilled by manufacturer-appointed couriers or Eco Alternative staff.
You are responsible for ensuring safe and reasonable delivery access. Additional charges may apply where delivery cannot be completed due to access restrictions, incorrect addresses, or the absence of an authorised recipient where Authority to Leave has not been selected.
Authority to Leave applies only where you have explicitly selected this option at checkout. Where Authority to Leave is selected, delivery is deemed completed once goods are left at the nominated location, and Eco Alternative and its delivery providers accept no liability for loss or damage.
You must notify Eco Alternative of any delivery damage, shortage, or incorrect items within 48 hours of receipt to allow prompt investigation.
This clause sets out the shipping fees and delivery arrangements that apply to orders placed through the Eco Alternative website. Standard published shipping rates apply to deliveries within metropolitan areas across Australia. Regional, remote or unusual delivery locations may be assessed separately and may require additional freight charges or custom arrangements. International shipping is available by arrangement, subject to custom terms.
Nothing in these Terms excludes or limits any rights available to you under the ACL.
Packaging products must be stored in a cool, dry environment, away from direct sunlight, and protected from temperatures exceeding 30°C or excessive humidity. Improper storage may result in product degradation.
Returns may be accepted where the following conditions are met:
To request an RA number, contact Eco Alternative at sales@ecoalternative.com.au. The original outbound freight cost is non-refundable. A restocking and administration fee of $5.00 + GST per carton and a return freight fee of approximately $15.00 + GST applies for approved returns where Eco Alternative is not at fault.
Where a return arises due to an administrative error attributable to Eco Alternative, Eco Alternative will cover reasonable return costs and arrange replacement or refund.
The seven (7) day return window applies to change-of-mind returns only and does not limit or affect any rights you may have under the ACL. You are entitled to remedies under the ACL where goods are faulty, not as described, or not fit for their intended purpose.
Damaged goods are not eligible for return to the warehouse. Where goods are received in a damaged condition, Eco Alternative will assess the claim and, where accepted, issue a credit. Notify Eco Alternative within 48 hours of receipt in accordance with clause 7.7.
Where refunds are required, they will be processed to the original Stripe payment method used for the transaction, unless otherwise agreed in writing.
Products supplied by Eco Alternative are intended primarily for commercial food-service use. You are responsible for ensuring products are suitable for your intended application. The ability to compost products depends on access to appropriate commercial composting facilities.
All content on the Eco Alternative website — including text, graphics, logos, images, product descriptions, and sustainability documentation — is the property of Eco Alternative or its licensors and is protected by Australian and international intellectual property laws. You must not copy, reproduce, distribute, publish, modify, or commercialise any content without Eco Alternative's prior written consent.
Eco Alternative warrants that all goods supplied are fit for their intended purpose. Should any goods not meet this warranty, Eco Alternative will, at your election, either replace the goods at no cost or provide a full refund.
To the extent permitted by law, Eco Alternative's total liability to you for any claim is limited to the value of the goods or services supplied under the relevant order. To the extent permitted by law, Eco Alternative is not liable for any indirect, incidental, special, or consequential loss or damage. Any claim must be made within twelve (12) months of the date of delivery or supply. Nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies available to you under the ACL.
Eco Alternative is not liable for any failure or delay in performing its obligations where such failure or delay is caused by circumstances beyond Eco Alternative's reasonable control, including natural disasters, pandemic or public health emergencies, supply chain disruptions, government restrictions, or acts of war or terrorism. If a force majeure event continues for more than thirty (30) days, either party may elect to cancel the affected order without penalty.
The party raising the dispute must provide written notice to the other party. The parties must attempt to resolve the dispute through good-faith negotiation within ten (10) Business Days.
If the dispute is not resolved through negotiation, either party may refer the matter to mediation administered by a mutually agreed mediator or, failing agreement, by the Australian Disputes Centre.
If mediation fails to resolve the dispute within thirty (30) days of commencement, either party may pursue the matter through the courts in accordance with clause 19.
Eco Alternative may update or vary these Terms from time to time. The updated Terms will be published on the website with a revised Last Updated date. Your continued use of the website or placement of an order following notification of updated Terms constitutes acceptance of those Terms.
Eco Alternative makes reasonable efforts to maintain website availability and content accuracy. The website may occasionally be unavailable due to scheduled maintenance, technical issues, or circumstances outside Eco Alternative's control.
Eco Alternative collects and manages personal information in accordance with the Privacy Act 1988 (Cth) and its Privacy Policy, available on the website. Privacy enquiries may be directed to info@ecoalternative.com.au.
These Terms are governed by the laws of New South Wales, Australia. Subject to the dispute resolution process in clause 18, any disputes arising in connection with these Terms will be subject to the non-exclusive jurisdiction of the courts of New South Wales.